Backup Folder

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1.  When I thought my data was stored in the "cloud" when looking into my "Backup" folder it's empty; what's up with that?
2.  I need a "Manual on how to use the application.  Give me a link.
3.  Your "ad" shows other "windows" that I can't find.  Where are they?
4.  Do you have a "LIVE" person to chat with?
5.  Do you have any contact information?
6.  Did I get ripped off again?