Error: 500 when connecting to Asus WebStorage

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When connecting to the Asus WebStorage using the Web interface (MS Edge/FireFox) I am logged in and the following error page is displayed:
https://www.asuswebstorage.com/navigate/
Unknown error, please try again.
(code: 500 )

Please provide support.
Marc
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Hi aslpromo.marc !

To clarify the error code 500 problem, please reply to us with the following information (email to contact@asuswebstorage.com)

1.    Please provide us the browser and its version
2.    Please take the screenshot of the error code message
3.    The failure time (GMT+8)
4.    Please describe your operational steps
5.    WebStorage ID

Once we receive your reply, our support team will help you to resolve the problem. Your patience is very much appreciated.
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welcome to my world  - at least you got a response
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Reply 3# james14gedling@ 's post

Hahahaa, I just curious why asus is million worth company can't afford to pay people to be a forum moderator or somewhat we called it, even the after sales is very bad
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