Change policy for plan

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Hello, i have an Asus storage plan of 30 Gb for 3 years coming with an Asus PAD but if i want change the storage plan (with a new pay plan) i can not, only at the end of 2017!
Also on this plan there is an absurd limit of maximum 500 Mb for every file uploaded.
Why not change this policy ?
If i want change the plane with a pay plan i can not now...

Reply 1# plhmk 's post

hi plhmk ! Thank you for your message. To specify the problem, we need your help to email us ( and our trained support sepcialist will respond to you A.S.A.P.

Thank you

for this question, now i have two account, one of 30 Gb with limit of 500 mb and other premium with 1 Tb.
Can i merge both into one only account ?

Reply 3# plhmk 's post

Hi plhmk ! Due to the contract between ASUS Corporation and ASUS WebStorage, we have to let you understand the subscription of each ASUS WebStorage account cannot be merged or transferred. We are sorry for any inconvenience caused on this matter. In the meantime, we will refer your voice to Product Dep. as user's feedback and will keep collecting similar voices in order to affect the direction of our product.

Should you have any further question, please feel free to let us know (e-mail to