Backup problems

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greg.ruckert
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2015-06-27 00:22 |View only this author 1#
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I have the latest WS version and am using WIN8.1.
The backup settings button only takes me to a pop-up saying /I need to remove a computer before setting up a new one.  There are NO computers listed, and I have been on the same laptop the whole time.
It seemed like it was setup once earlier this morning, but it froze at 49%.  I logged out (since I had just upgraded to the 100GB plan) to see if everything needed to be refreshed first.  The 100GB was showing now, but no computers were setup in the backup settings, and no way to add one... ??
Sync is working OK though as others have said...
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captainawscloud
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2015-06-29 17:33 |View only this member 2#
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Reply 1# greg.ruckert 's post

Hi greg.ruckert !

Thank you for your message. To clarify the problem, please email us to contact@asuswebstorage.com with the following information:

1. Your WebStorage ID
2. The screenshot of pop-up message
3. The version of WebStorage program
4. The detailed step of this problem

Once we receive your reply, our engineers will help you out A.S.A.P.
Thank you
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dcarno1
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2016-06-03 11:46 |View only this member 3#
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Reply 2# captainawscloud 's post

I have windows 10.  I have the latest version of Webstorage.  I cannot get the backup settings, or any settings for that matter.
When I right-click on the WebStorage Icon in the system tray (lower right) there are no options for settings at all.

Dan Carno
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