No Sync among PC's

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I have ASUS Web Storage (WS) folders on several internet-connected Win 7 PC's but the WS folders do not always sync: e.g. I add a new file on one machine but it does not show on the others.  How do I force the sync function?
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Reply 1# xyzhume 's post

hi xyzhume ! Thank you for your message. To rectify the problme, please check the following steps:

1. Please confirm that you are using the latest version ASUS WebStorage program/app to the latest version (If not, please get it up-to-date) https://www.asuswebstorage.com/navigate/downloads/
2. Please make sure the target files is drag/put into “MySyncFolder”
3. Next, please make sure there are small green dots on the files in the MySyncfolder. (Green dots stand for successfully uploaded to the cloud)
4. Afterwards, you could check if the file on the cloud by logging on web (or WebStorage app) https://www.asuswebstorage.com/navigate/

If you have confirmed the above 4 steps but still cannot sync, please reply and provide us the following info (email to contact@asuswebstorage.com):

1. LOG (Steps: right-click on the WebStorage icon on the toolbar >> Support >> Get log files)
2. The Windows O/S version, and the version of WebStorage program
3. The WebStorage ID
4. The file info [including the name, filename, and size] which you cannot sync
5. The failure time (GMT+8)
6. The screenshot of error message

Once we receive your reply, our engineers will help you to sort out the problem A.S.A.P. and positively contact you. Your patience and understanding is greatly appreciated.
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