[ 4230 View / 3 Reply ]

I have been uploading for weeks now and i am on an 8mbps connection. I just checked and found i have about 600 MB !! uploaded so far. Very disappointed

Reply 1# aravind_mnn 's post

Hi aravind_mnn~

Thank you for the message. If the speed is still too slow to sync to ASUS WebStorage service, please provide the following information and email to contact@asuswebstorage.com

Our engineers will help you to look into the problem ASAP:
1. The version number of ASUS WebStorage software, the O/S on PC.
2. Please take the screenshot of any error message (Upload failed or something)
3. The time (GMT+8) you uploaded files
4. Log (steps: right-click on the webstorage icon on the system tray >> support >> get log files) Please zip them all and send back to us.
5. WebStorage ID
6. The location you upload files to (MySyncFolder? Backed-up Data? Or My Collection)
7. ISP

Reply 2# captainawscloud 's post

Still it's very slow

Reply 3# blbenyamin9 's post

Thank you for your message. Please contact us (contact@asuswebstorage.com) and provide us detailed information. Our engineers will help you to check out the problem A.S.A.P.