SyncFolder not syncing

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My SyncFolder does not completely sync the internal folders.  I paid for 100 GB and only 37 have been used, so that's not the problem.  All the folders show up in my laptop syncfolder, but only about half on the website....Can anyone help?
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Reply 1# store4396 's post

Hi store4396 !
Thank you for your message. To confirm the synchronization is completed on PC, please check the following items:

1. Please confirm that you are using the latest version ASUS WebStorage program/app to the latest version (If not, please get it up-to-date)
https://www.asuswebstorage.com/navigate/downloads/
2. Please make sure the target files is drag/put into “MySyncFolder”
3. Next, please make sure there are small green dots on the files in the MySyncfolder. (Green dots stand for successfully uploaded to the cloud)
4. Afterwards, you could check if the file on the cloud by logging on web (or WebStorage app). https://www.asuswebstorage.com/navigate/

If you have confirmed the above 4 items, but still cannot sync the file on one of your PC, please reply and provide us the following info:
1. LOG (Step: right-click on the WebStorage icon on the tool bar >> Support >> Get the log file)
2. The O/S version on PC; the version of WebStorage program
3. The WebStorage ID
4. The file info [including the name, filename, and size] which you cannot sync
5. The failure time (GMT+8)
6. The screenshot of error message

Please email to contact@asuswebstorage.com
Once we receive your reply, our engineers will help you to sort out the problem A.S.A. P and positively contact you. Your patience and understanding is greatly appreciated.
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#3 Next, please make sure there are small green dots on the files in the MySyncfolder. (Green dots stand for successfully uploaded to the cloud)

I don't see any small green dots on the MySyncFolder files. It was unclear whether I was supposed to post this here again, or email it to contact@asuswebstorage.com so I posted it here (obviously)

The other 3 steps I have verified are done.
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Reply 3# store4396 's post

Dear store4396~
Thank you very much for your reply.
We really hope your problem could be solved immediately; however, we are unable to provide the regarding solutions here because our engineers need the Log Folders on your PC.

Thus, please help us to email the above information to contact@asuswebstorage.com .
You will be contacted as soon as we get the letter. Thank you for your patience and understanding.
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I have exactly the same problem. When I started to use the webstorage, everything was ok. (2 weeks ago) But now I put some new files into the MySyncFolder and nothing happened. No green dots, no sync. Please solve it somehow. Thanks!
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Reply 5# harsanyi.tomi 's post

Hi harsanyi.tomi!

Thank you for the message. We have received your email (case no.CS20150129024) and our customer specialist will respond to you A.S.A.P.

Your patience is very much appreciated.
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I have the same problem.
I've been using the webstorage for some months now, and all went well.
But since 7 days (March 10th) it doesn't sync anymore and the icon in the tray gives the message "can not connect to ASUS WebStorage server".
My wi-fi and internet connection work well on other computers.
How can I solve this? Thanks!
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Reply 7# demakelier 's post

Dear demakelier~

We feel regret to know that you have problem signing in our service. To clarify your problem, firstly please confirm that you’re using the latest version of ASUS WebStorage software. If not, please get it up-to-date: https://www.asuswebstorage.com/navigate/downloads/

If you’ve followed the above instructions but still "can not connect to ASUS WebStorage server", please provide us the following info and email to contact@asuswebstorage.com

1. Windows O/S version
2. The screenshot/photos of error message “Cannot connect to ASUS Webstorage Server”
3. WebStorage ID
4. Log (Steps: Right-click on the WebStorage icon on the system tray >> Support >> Get log files >> Please zip them and send back to us).
5. The failure time (GMT+8)

Once we receive your reply, our support team will help you to resolve the problem. Your patience is very much appreciated.
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Why do require the emails to be sent why cant you provide the solutions in the forum itsellf.This would be benificial to all
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Reply 9# utkarsh.a.sawal 's post

Hi utkarsh.a.sawal !

Thank you for your message. We feel regret to let you understand that the engineers need to read the log from user's PC Client to clarify the problem. In addition, the same error may be resulted from different reasons. Only by judging the log files can we find the solution to the problem. We are sorry for any inconvenience caused you with.
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