Remote Access to Cloud

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I don't seem to have a problem accessing my RT-AC66R from my home.  But I can't seem to access ASUS cloud other than on WiFi in my home?

Gerry Culina

Reply 1# gculina 's post

Dear gculina

Thank you for your message. To specify your problem, we need your help to email us ( and provide more details of your problem:

1. Operational steps (in detail)
2. The screenshot of the error message
3. The failure time (GMT+8)
4. O/S, and the version of WebStorage program/app
5. The device model name

Once we receive your reply, our engineers will check out the problem A.S.A.P.
Your patience is greatly appreciated.