Ipad and iPhone

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good day, when I try to open a folder, the keyboard does not appear to write. I can not enter any character. thank you
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HI aderitosila,
could you please contact our customer service staff for further aasistance?
contact@asuswebstorage.com
thank u
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Can't get asuswebstorage to work on my Iphone and Ipad. App comes up but when I try to open files. it says." Opps sorry an error and Please Confirm" What am I doing wrong?
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Reply 3# rainware 's post

HI rainware !

To your inquiry, we need your kindly help to contact us (contact@asuswebstorage.com) and provide us the following info:

1. the operating steps
2. the failure time (GMT+8)
3. the O/S version on Ios device
4. the WebStorage ID
5. the  version of WebStorage app

Thank you for your patience.
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